Answer:
Public Relations.
Step-by-step explanation:
Public Relations promotes and enhance the image of an organization in the the market and the society. It is the process of generating goodwill and reliability of the public through various promotional activities.
Public relations activities may include hosting events,media and press releases, sponsoring charities, etc. These activities are generally done to promote positive public image and mostly to garner trust from the public.
A sales personnel failing to disclose product limitations or safety concerns is an ethical and legal concern associated with public relations because if such information gets publicized, the image of the organization would crumble.
It is the duty of the PR specialists and departments that these issues are quickly resolved before the image and the reputation of the organisation collapses. They can resort to public press releases and other apologetic activities for damage control to tackle extreme negative reviews and impact.