Question

Until recently, The Wisdom Den, a national chain of libraries, hired employees to manually manage annual subscriptions and keep a track of the books issued to customers. However, the management has now decided to replace the old method and upgrade to a database software program that is fairly simple to use. Although the librarians know that the implementation of the computerized system will to make their job easier, they are resistant to the change. Which of the following is most likely to be the reason behind the resistance?

Answer 1

The correct answer is:

Uncertainty

Step-by-step explanation:

Going from keeping manual records of subscriptions and issues, to keeping the same records in a software system is a radical operating change that can cause uncertainty to the workers.

The workers may feel doubts about their ability to adapt to the software (even if it's described as easy to use), and they may even fear that the software itself will replace them, causing them to lose their jobs. All these feelings can be summarized under the term "uncertainty".