Answer: Focus groups
Step-by-step explanation:
A focus group involves a gathering of people whom are deliberately selected to take part in a discussion intended to know their opinion regarding certain topics or area of interest. Such discussions are usually held in environments that are non-threatening. A focus group encourages members to influence and interact with each other during the consideration and discussion of ideas. In this scenario, in order to increase the attendance during games, a moderator was hired to lead informal discussions with about 6 to 19 fans in order to know what they like and dislike about the baseball team.