Answer:
Jessica is being fair>Even though her friend was looking
forward to the project, Jessica
assigned it to somebody whom she
thought was better suited.
Jessica is using a positive method of resolving conflicts>For resolving a conflict, Jessica confronts
the issue and makes a note of all the
related concerns before making a judgment.
Jessica is being tactful>Jessica dealt with some of her colleagues
in a way that made them realize their
mistake without leaving a negative after effect
Jessica is using a negative method of resolving conflicts>When in a conflict, Jessica simply avoids the situation and prefers not to deal with it.