The work process involved in providing the service involves the physical presence of the customer in the system is false.
Step-by-step explanation:
- The Customer contact refers to the physical presence of the customer in the system.
- creation of the service refers to the work process involved in providing the services.
- There is minimum waste of time and resources in delivering the service.
- service process can be enhanced by the customer who takes a greater role in the production of the service.