Question

Each of the following is an effective way a company can manage consumer satisfaction except: Group of answer choices

Use an outside service to measure customer satisfaction and use the information to make needed adjustments to the product.
Reduce the price of its product.
Print an 800 number on its packaging and have trained customer service representatives answer questions.
Continue to provide strong service after the sale.
Appoint a consumer advocate (Chief Customer Officer).

Answer 1

Reduce the price of its product.

Step-by-step explanation:

Reduction of price is not a sustainable way of managing customer satisfaction. Even if the customer is initially happy the business cannot consistently offer low prices as incentive because this will affect quality of the product. Once product quality goes down it will result in customer dissatisfaction.

Focus should instead be placed in giving the customer value. When customer's reciev value from your business consistently they will keep coming back.