Question

Which of the following can be done by salespeople to send strong signals of interest and understanding to potential buyers?​ Group of answer choices ​

1. Avoiding eye contact with the sender ​
2. Restating and paraphrasing the sender's message ​
3. Avoiding asking questions once the sender's message is received
4. ​Avoiding smiling and nodding when the sender is speaking
5. ​Evaluating the message after the sender is through speaking

Answer 1

The correct answer is letter "B": Restating and paraphrasing the sender's message.

Step-by-step explanation:

Salespeople should paraphrase potential customers' segments to make sure they understood what they said and to show they are paying attention to them. By doing so, consumers will feel like the salespeople understand their demands and that they care for the consumers' satisfaction while making the purchase.