Question

What should you include in the opening of a direct claim letter? a. A justification of your request b. A clear statement of the desired action c. An explanation of the problem

Answer 1

The opening of a direct claim letter should include a clear statement of the desired action, an explanation of the problem, and a justification of your request.

Step-by-step explanation:

The opening of a direct claim letter should include:

1. A clear statement of the desired action: Clearly state what you want the recipient to do in response to your claim. For example, if you are writing a letter to a company about a faulty product, your desired action may be a refund or a replacement.
2. An explanation of the problem: Provide a concise explanation of the issue or problem you are addressing. Be sure to include relevant details that support your claim.
3. A justification of your request: Present reasons or evidence to support why your request is valid and should be fulfilled. This can help persuade the recipient to take action in your favor.

Answer 2

Hi

The answers are b) and c)

Step-by-step explanation:

The letter of complaint is used to file a complaint or a claim about a product or service that has left us unsatisfied or does not correspond to the price as previously agreed. To make this type of letter you need to sort the ideas. This type of correspondence must be clear and concise. It should be clear to avoid useless preambles and explanations at all times and should go directly to the statement of the reason for the claim. Hints and allusions can only lead to confusion, as the recipient has to decipher what is so unclear in the complaint letter.