Answer:
(a) Coaching and facilitation
Step-by-step explanation:
Coaching refers to polishing the skills of the employees by imparting knowledge and adequate training so that they are able to contribute efficiently as well as perform to their potential.
Facilitation refers to easing out the processes or making complex tasks easier. Facilitation refers to the act of simplifying a task.
Command and control tend to be imperative, domineering and authoritative. Those two terms also point towards rigidity and inflexibility.
Thus, shift in managerial work from command and control has been towards (a) Coaching and facilitation.