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A business determines that 75% of its customers are satisfied. This business also learns that 80% of a leading competitor's customers are satisfied. If this business implements a program to reach 80% customer
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A business determines that 75% of its customers are satisfied. This business also learns that 80% of a leading competitor's customers are satisfied. If this business implements a program to reach 80% customer satisfaction, this is called?

User GrAPPfruit
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Answer:

This is called managing to the averages

Step-by-step explanation:

If this business implements a program to reach 80% customer satisfaction, this is called managing to the averages

User RoxanneM
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