The practice of directing minority clients to the south end of town is known as Steering.
D) Steering.
Step-by-step explanation:
Steering is commonly known as racial steering in the real estate field. The real estate brokers generally direct the home buyers towards or away from their neighborhoods based on their race.
In United States of America, the neighbors are separated based on the races. In 1960, many efforts were taken through “Civil Rights Movement” to avoid racial separation.
Carl usually directs his minority clients to south end of town and thought that the client would feel more comfortable in their neighborhood.