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Cross-training workers is a typical capacity management technique for times when demand exceeds capacity.a. Trueb. False

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Answer:

true

Step-by-step explanation:

Cross-training is adaptive fitness preparation apart from the normal competitor exercise. The aim is to improve overall efficiency. This takes care of the unique efficacy of each form of activity to overcome other's weaknesses.

Capacity management refers to the method developed to compensate for the resources necessary in various projects. It is a mechanism that is especially useful for the IT sector which can not continue to decrease the quality of the product or gamble on the deadlines.

Thus, from the above we can conclude that the given statement is true.

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