Question

During the attacks of September 11, American Express lost 11 employees and suffered major damage to its headquarters. Chenault gathered his employees in Madison Square Garden and declared that the company was "sound" and "will overcome" the tragedy. Based on the revised Path-Goal Theory, what style of leader behavior does this represent?

Answer 1

Kenneth Chenault exhibited a transformational leadership style during the September 11 crisis by inspiring and reassuring his employees at American Express.

Step-by-step explanation:

Based on the revised Path-Goal Theory, American Express CEO Kenneth Chenault's behavior in assuring his employees that the company was "sound" and "will overcome" after the tragedy of September 11 can be categorized as displaying a transformational leadership style.

This leadership style is characterized by charisma, inspiration, intellectual stimulation, and individual consideration. Chenault used inspirational and reassuring messages to motivate his employees during a crisis, aligning with the transformational aspect of being a charismatic role model who aims to bolster the morale of the workforce and steer the organization through uncertainty and challenge.

Answer 2

The correct answer is d) path-goal clarifying.

Step-by-step explanation:

One of the leadership theories is path-goal clarifying; it was carried out by Robert House, this model explains how the behavior of the leader adapts to the environment and the employees to achieve the mints.

The path-goal clarifying model mentions that the leaders regardless of the circumstances, they will get involved to help their employees to meet the mints, in this model different styles of leaders are identified among them:

• The leader's directive behavior .
• Achievement-oriented leader behavior .
• Participatory leader behavior .
• The leader's supportive behavior .

For example, in the case of the manager of America Express, Mr. Chenault identifies himself with the leader-oriented style of achievement in the path-goal model, since in this style the leadership of people in difficult situations is observed, which influence the people to continue working to meet the goals of the organization, giving them confidence and promoting the employee's capacity.

I hope this information can help you.