Answer: b) Neuroticism
Step-by-step explanation:
According to the personality model of Big 5 factor, neuroticism persisting person is the one who face more than normal mood swings.He/she can has anxiousness, tension, loneliness, jealousy or worry. They react with frustration and anger in situations.
According to the question, Kyle will have low neuroticism as he is very calm and clear in dealing with emergency and sensitive situations.
Other options are incorrect because lack of imagination,activeness etc in open manner,highly agreeable towards situation and being diligent is not low in the personality of Kyle.Thus, the correct option is option(b).