Answer:.B. encoding
Step-by-step explanation:
If one wants to send or convey a message to the audience, they must first encode it which means translate it to symbols that will represent ideas or concepts that they want to convey. The most common used symbol is langauge.
This means translating a message into coded message that can be understood by the listener when the decode it. A sender uses a particular medium of their choice to actual send these symbols representing their message , a medium can be an email, a text message , a phone call or face to face meeting. The sender has to ensure that there are no distractions or influences (noise) that may impact the decoding of the message
Decoding will occur when the listener tries to interpret and understand the message.