Question

Based on your reading of the following, choose the best answer to the question.

The Maverick Motel recently had to shut down operations for two days to get rid of bedbugs. A paying guest complained about getting bitten about a week ago, but as far as management can tell, the bedbugs are an isolated problem and were found only in three rooms. What can the motel do to minimize the damage to its reputation as a result of a guest finding bedbugs?

A. Create a banner ad on the motel’s web site announcing that the bedbug situation is now under control.
B. Call the paying guest and explain the problem has been addressed and is not widespread, and then offer the customer free stays for an entire year.
C. Call the paying guest and beg her not to tell anybody that she was bitten by bedbugs at the motel.
D. Call the paying guest and offer her money if she promises not to tell anyone about the bedbugs.

Answer 1

i would say B.
A would just spread the word that there is bed begs more.
C would be bad because asking someone to lie is going to look bad on the business if people find out. so it isn’t realistic.
D is also not a realistic option for a motel company.
i hope this helps!