Answer:
0.1423 = 14.23% probability that, in any hour, more than 5 customers will arrive.
Explanation:
We have the mean, which means that the Poisson distribution is used to solve this question.
In a Poisson distribution, the probability that X represents the number of successes of a random variable is given by the following formula:
In which
x is the number of sucesses
e = 2.71828 is the Euler number
is the mean in the given interval.
A mean of 3.5 customers arrive hourly at the drive-through window.
This means that

What is the probability that, in any hour, more than 5 customers will arrive?
This is:

In which

Then







Finally


0.1423 = 14.23% probability that, in any hour, more than 5 customers will arrive.