Answer:
The 95% confidence interval for mu, the time it takes an encyclopedia salesperson to talk to a potential customer is between 7.765 minutes and 9.235 minutes.
The upper confidence limit is of 9.12 minutes.
Explanation:
We have that to find our
level, that is the subtraction of 1 by the confidence interval divided by 2. So:

Now, we have to find z in the Z-table as such z has a p-value of
.
That is z with a pvalue of
, so Z = 1.96.
Now, find the margin of error M as such

In which
is the standard deviation of the population and n is the size of the sample.

The lower end of the interval is the sample mean subtracted by M. So it is 8.5 - 0.735 = 7.765 minutes
The upper end of the interval is the sample mean added to M. So it is 8.5 + 0.735 = 9.235 minutes
The 95% confidence interval for mu, the time it takes an encyclopedia salesperson to talk to a potential customer is between 7.765 minutes and 9.235 minutes.
What is the upper confidence limit?
Similar procedue above, just a few changes.
Now Z with a p-value of 0.95, so Z = 1.645.

8.5 + 0.62 = 9.12 minutes
The upper confidence limit is of 9.12 minutes.