Question

alls arrive at a call center at an average rate of 100/min. Depending on the availability of a service representative, calls may be either answered immediately or wait in line for the next available representative. On average, including waiting time, a call requires 4.4 minutes. How many callers, on average are in the system at any given time

Answer 1

the number of callers on average are in the system at any given time is 440

Explanation:

Given that

The calls that arrive in a call center have an average rate of 100 per min

But it we involve the waiting time so the call needed 4.4 minutes

We need to to find no of callers are in the system at any given time

SO,

= 100 per min × 4.4

= 440

hence, the number of callers on average are in the system at any given time is 440

The same would be considered