Question

When it comes to having certain sales skills as a hotel manager, being able to really hear, learn about, and show customers that the products/services you offer will meet their needs is a vital skill to have. When you show customers that you truly hear their needs, what sales skill are you practicing?

active listening
product knowledge
communication
confidence

Answer 1

Communication

Step-by-step explanation:

The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt.