Answer:
The company can analyze the calling session data and thereby make better business decisions.
Step-by-step explanation:
Feedback from the customer and a view of how the customer pictures a company is a very important tool used to change future decisions a business makes.
This will influence decisions that will make the company more competitive and satisfy it's customers.
In the given instance a benefit of storing the information from each calling session in a database is that information gleaned from such calls will guide management in making customer friendly policies in the future.