Answer: bureaucracy
Step-by-step explanation:
Bureaucracy could be described as having a company or an industry being controlled by some set of individuals yet have little or no result to show. These control in most cases diminishes the flow of effective operation in the firm.
The I. T organization is having a bureaucracy issue, where decisions are only made at the top with no contribution from those carrying out the job. The input of those carrying out the job at the bottom could be very effective to change things in the organization.