Question

At UPS, a 12-step process prescribes how drivers should park their trucks, locate the package they are about to deliver, and step off the truck. UPS corporate manual carefully detail rules and routines and dictates where drivers should stop to get gas, how they should hold their keys in their hands, and how to lift and lower packages. What best describes the 12-step procedures at UPS?

Answer 1

Programmed decision making

Step-by-step explanation:

A programmed decision is one that is done by following already laid down rules and procedures. They are Carried out using formal patterns and the goals here are both clear and specific. These rules and routines in UPS are are a good example of how programmed decisions are done. As it can be seen on every aspect of their day to day business activities.