Question

All businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the customer, describe the problem and apologize, offer an explanation and resolution, and Group of answer choices follow up with a message that documents the phone call and promotes goodwill. suggest a face-to-face meeting to resolve any remaining issues. come to an agreement on a refund or compensation. provide resale information or promote products and services.

Answer 1

follow up with a message that documents the phone call and promotes goodwill.

Step-by-step explanation:

CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, this employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.

Generally, all businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the customer, describe the problem and apologize, offer an explanation and resolution, and follow up with a message that documents the phone call and promotes goodwill.