Question

Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the doctor had an emergency call and is running about 30 minutes behind in appointments. You reassure Mr. Ringsmuth that he will see the doctor shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting

Answer 1

The professional behavior you are exhibiting is:

communication.

Step-by-step explanation:

There are several skills and professional behaviors that can deeply impact one's level of efficiency at work: punctuality, teamwork, the ability to remain calm, organization, critical thinking, etc. In the situation described in the question, we have an example of good communication skills. You are truly addressing Mr. Ringsmuth's reason for agitation. Instead of simply asking him to calm down, you explain the reason for the delay. You also assure him that his own time with the doctor will not be cut short. By communicating effectively, you get to calm him down in an empathetic way.