Question

A salesman has been traveling to different businesses all day to give a sales presentation. Each time, he was starts up his laptop and logs into Windows to show his PowerPoint presentation to the customer. During his second appointment, his laptop lost power and shut itself off abruptly. He arrives at his third appointment and plugs in his laptop to recharge it. When he powers on his laptop, he sees a very low resolution version of his normal desktop. He attempts to change the resolution from 800 x 600 to 1920 x 1080 (his normal resolution), but cannot find it in the Display Settings options inside of Windows. Which of the following could be the cause of this error?

A. Corrupted or missing display driver
B. Graphic card failure
C. Corrupted motherboard firmware
D. Corrupted memory module

Answer 1

A. Corrupted or missing display driver

Step-by-step explanation:

The most likely reason for this problem would be a corrupted or missing display driver. The display driver is in charge of grabbing the information from the graphic card and adjusting all the necessary settings so that all of the graphic card's power is able to be utilized. Missing or corrupt drivers can cause errors such as laggy display, wrong resolution/minimum resolution, missing display settings, etc. A graphic card failure on the other hand would show no image on the screen whatsoever when turning on the computer.