To find the total surface area of this cone, we have that the total lateral area is given by the formula:

Where
s is the slant height of the cone, s = 12 inches.
r is the radius of the base of the cone, r = 7 inches.
To that area, we need to add the area of the base of the cone:

That is, this is the area of a circle with this radius. Then, the total surface area is:

Substituting the values in this formula, we have:

Then

Hence, the total area is equal to 417.62 square inches.