The given division is

At first, we will put zero in the place of the missing term y, then it should be

Now, divide y^2 by y

Multiply the answer by (y + 4)

Subtract it from (y^2 + 0y - 16)

Divide -4y by y

Multiply the answer by (y + 4)

Subtract it from the numerator of the fraction

The answer to the division is

Q = (y - 4)
R = 0
D = y + 4