Answer:
Managing patient emotions. ...
Handling call volume and maintaining phone etiquette. ...
Managing patient wait times and patient flow. ...
Complaint resolution.
The major challenges for receptionist face during calls are:
She need to make call and receive call from clients.
She need to manipulate things which she don't know.
She is required to take call one after another in all circumstances.
She is required to consult the superior many times while taking appintments.
5 Things Receptionists Should Never Do On the Job
Gossip about customers or coworkers. It's common for people to gossip at work, but it's a detrimental practice. ...
Dress unprofessionally. ...
Take personal phone calls. ...
Copy or share confidential information. ...
Talk with a full mouth.