Question

Maya has discovered that her computer is running slowly and not like it used to. She has decided to research why this might be. Which of the below is a good step for her to take in the research process?

A: Ask family and friends about their experiences.
B: Allow an unknown online person to remotely troubleshoot the problem.
C: Try every solution that can be found online.
D: Turn off your computer's firewall.

Answer 1

The answer is A: Ask family and friends about their experiences.

Step-by-step explanation:

B does not make sense, as if you were to let an unknown person online essentially take control of your computer, they might make the problem worse.

C might make sense at first, but if you read the question carefully, it says to try every solution available, and that's not always a good idea.

D does not make sense, as a firewall does not slow down your computer, it blocks unknown users that aren't yourself from accessing your computer, essentially another line of security on top of an anti-virus.

Therefore, the answer would be A, because, assuming her friends and family members have computers, might know how to help her fix her problem.