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One of Jacinta's regular clients sends her an email accusing her of charging more money for a couch than it is really worth. The client claims that she found an identical couch online for half the price.
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11 votes
11 votes
One of Jacinta's regular clients sends her an email accusing her of charging more money for a couch than it is really worth. The client claims that

she found an identical couch online for half the price. During her response, what should Jacinda NOT do?

A. Eliminate the word "you" from her email

B. Start her email with phrase “I feel”

C. Focus on discussing the past.

D. Clearly identify the problem

User Bunty
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1 Answer

29 votes
29 votes
It’s C focus on discussing the
Past.
User Peter Keuter
by
2.8k points
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