Answer:
1.Interviewing and listening- Involves talking with users individually or as a group to discover their views about the current and target systems; it also involves carefully preparing an interview outline and guide before conducting the interview
2.Administering questionnaires- Involves designing a questionnaire and determining who should respond to it; this method is typically used when there are too many key users to interview individually.
3.Directly observing users- involves watching how people work in order to uncover information users may not be consciously aware of. Direct observation is best when detailed or complicated procedures must be documented, when you do not want people to know they are giving you information you need, when only a few people are involved, and observational data are representative of all situations
. 4.Analyzing procedures and other documents- involves identifying and collecting written procedures, forms, reports, and other relevant documents in order to better identify data and processes that would be part of the current and target systems.