Question

Sport Chek conducts customer satisfaction surveys by having its customers complete questionnaires regarding their customer service experience. Their computer system automatically sends surveys to customers who spend more than $100 at their store. What type of bias might result?

a) Response Bias
b) Sampling Bias
c) Both response bias and sampling bias
d) Neither response bias or sampling bias

Answer 1

b

Explanation:

Because only the customers who spend more than $100 get to complete the form. The other customers wont be able to complete it(people who spent less than $100). thats why the answer would be sampling bias.