Question

Select the correct answer.

A household detergents company introduces a new product in the market. It hires several salespeople to make door-to-door sales for the first three months. The salespeople have to gather certain information about customers during their sales trips. For one such salesperson, a customer is not willing to share details related to his experience with competitor products. In such a case, what should the salesperson do?
A.
refer the case to another colleague who is expert in extracting details out of such customers
B.
forcibly try to get the details out of the customer
C.
respect the customer’s privacy and not ask any further questions
D.
tempt the customer with discounts on the current product if he shares his details

Answer 1

C

Step-by-step explanation:

You should respect the customers privacy because they are not doing anything sketchy. They are just choosing not to share their thoughts.

Answer 2

Answer: C. respect the customer’s privacy and not ask any further questions.

Step-by-step explanation:

Since the customer is not willing to share details related to his experience with competitor products, the best thing to do in this case is to respect the customer’s privacy and not ask any further questions.

It's good to respect the privacy of people if they are not willing and ready to give out certain information. In this case, it should be noted that forcibly trying to get the details out of the customer isn't ideal.

Likewise, referring the customer to someone more experienced isn't necessary in thus regard since the customer isn't willing to share any information.

Therefore, the correct option is C.