58,235 views
23 votes
23 votes
A number of computers have been reported to be getting incorrect IP addresses. After doing some investigation, an unauthorized DHCP server has been determined to be the cause. Which step in the troubleshooting process should be performed next

User Taja Jan
by
2.6k points

1 Answer

16 votes
16 votes

Answer:

Establish a plan of action to find the DHCP server.

Step-by-step explanation:

The troubleshooting process can be defined as the sequential steps that are to be taken while trying to proffer a solution to a problem, usually on computer systems.

The seven (7) steps of the troubleshooting process in ascending order are;

1. Identify the problem.

2. Establishing a theory of probable cause of the problem.

3. Test the established theory to determine cause.

4. You should establish a plan of action to resolve the problem while identifying its potential effects.

5. Implement a solution.

6. Verify full system functionality.

7. Document findings, actions and outcomes.

In this scenario, the step in the troubleshooting process that should be performed next is establishing a plan of action to resolve the problem by finding the unauthorized dynamic host control protocol (DHCP) server issuing the incorrect internet protocol (IP) addresses.

User Sambath
by
3.2k points