Question

Andrea Arenas is the owner of 2 Places at 1 Time, a concierge company. She and her staff of 60 perform everyday services, such as walking the dog, picking up cleaning, waiting for the repairman, and going to the post office, for people who are too busy to perform these simple acts. One way she tries to ensure ___________ of services for her regular customers is to make sure that the same well-trained person is always assigned to work for them.

Answer 1

consistency.

Step-by-step explanation:

A service can be defined as an intangible (immaterial), non-physical activities, satisfactions or benefits that are offered for sale by a business service or provided to accompany the sales of a product. Thus, it's an action that involves offering something to a service taker or customer in return for an amount of money as payment.

Basically, a service is expected to have certain characteristics and these includes;

I. Intangibility.

II. Heterogeneity.

III. Perishability.

IV. Lack of ownership.

V. Inseparability.

VI. Variability.

VIII. Quality management.

In this scenario, one of the ways Andrea Arenas tries to ensure consistency of services for her regular customers is to ensure that the same well-trained person (employee) is always assigned to work for them.

This ultimately implies that, she ensures her regular customers get the same level of quality service at all times by assigning a well-trained person (employee) to work for them.