Final answer:
Managerial control concerns include outdated customer records, employee surveillance, improper access to personal data, and the sale of customer data to marketing firms, each carrying its own set of challenges that require careful handling to balance privacy, security, productivity, and ethical considerations.
Step-by-step explanation:
Managerial control concerns revolve around the challenges managers face in safeguarding the privacy of customer records, ensuring the productivity of employees through surveillance, protecting employee personal data, and responsibly aggregating and utilizing customer data. One challenge managers face includes holding on to outdated customer records, which can lead to compliance issues and security risks. Another concern is the surveillance of employees to ensure productivity; this must be balanced with respecting the privacy and trust of employees. Additionally, granting improper access rights can result in employees viewing sensitive personal data of other employees, which violates privacy and can jeopardize security. Lastly, aggregating customer data and selling it to a marketing firm for a fee poses ethical and privacy concerns, as well as potential legal implications.