Question

two of your team members cannot agree on who should have to work an extra shift, on the weekend, to complete a task that they share responsibility for. you call a meeting with them to determine if a solution can be agreed upon. which interpersonal skills are you using?

Answer 1

Interpersonal skills used in mediating a team disagreement include effective communication, negotiation, problem-solving, and conflict resolution, ensuring everyone feels heard and respected while working towards a common goal.

Step-by-step explanation:

When calling a meeting with team members who cannot agree on who should work an extra shift, the interpersonal skills being used include effective communication, negotiation, problem-solving, and conflict resolution.

As a mediator, it is crucial to remain calm and listen actively to understand each team member's perspective. Employing strategies such as asking open-ended questions, rephrasing and affirming what you hear, and focusing on the issue rather than personal blame are beneficial tactics.

During the meeting, it's important to choose your words carefully to prevent escalating the disagreement and to assure that everyone feels heard and respected.

Encouraging a productive dialogue will lead to finding a workable solution that meets the team's needs and adheres to the organization's mission. If a resolution cannot be reached among the team members, you may decide to involve a supervisor or HR department to facilitate the process.

Answer 2

The interpersonal skills being used in this situation are communication, negotiation, and conflict resolution skills.

Step-by-step explanation:

The interpersonal skills being used in this situation are communication, negotiation, and conflict resolution skills. By calling a meeting with the team members to discuss and find a solution to the disagreement, you are employing communication skills to facilitate a conversation. Additionally, you are using negotiation skills to help the team members find a compromise and come to an agreement. And finally, by focusing on solving the problem and not blaming the other person, you are demonstrating conflict resolution skills.