Question

HELPPPP

Select the correct text in the passage.
A hardware company is considering adopting customer relationship management solutions. What are the possible advantages the company could gain from this?

CRM systems facilitate direct online communication between customers and service centers. CRM does not provide forecasting and sales history services. CRM systems track marketing campaigns on multiple networks. Organizations use CRM to track activities.CRM systems are available only for B2B and not B2C systems.BI is a part of CRM systems.ERP also provides integration into CRM systems.

Answer 1

The correct text in the passage is:

"CRM systems facilitate direct online communication between customers and service centers. CRM systems track marketing campaigns on multiple networks. Organizations use CRM to track activities. BI is a part of CRM systems. ERP also provides integration into CRM systems."