Question

Mark's boss told him that he has been doing a great job of responding to all customer phone messages within twenty-four hours. What component of effective feedback did his boss demonstrate by telling Mark what he is doing right instead of just praising his performance? Responses

Answer 1

Mark's boss demonstrated a specific component of effective feedback known as "Descriptive Feedback" by telling Mark what he is doing right instead of simply praising his performance.

Descriptive feedback involves providing specific and detailed information about an individual's actions, behaviors, or achievements. In this case, Mark's boss didn't just offer general praise; instead, the boss provided Mark with specific feedback about his timely response to customer phone messages within twenty-four hours. This type of feedback helps Mark understand exactly what aspect of his performance is being recognized and appreciated. It provides clarity and insight into the behaviors or actions that contributed to his success.

Descriptive feedback is more meaningful and actionable than vague praise because it highlights specific strengths and accomplishments, allowing the recipient to recognize their effective practices and potentially replicate them in the future. It provides a clear picture of what is being acknowledged, which can be used as a foundation for continued improvement and success.

Answer 2

Mark's boss gave him specific feedback by praising his timely response to customer messages, reinforcing positive behavior and helping understand job expectations.

Step-by-step explanation:

Mark's boss demonstrated the component of specific feedback by telling Mark exactly what he was doing correctly, rather than just offering general praise. This approach is aligned with best practices for giving feedback, which suggest that feedback should be actionable and clear so that employees understand what behaviors to continue or change. In Mark's case, his timely response to customer phone messages was positively reinforced, enhancing his understanding of job expectations and likely contributing to high employee performance. Specific feedback is particularly important for employee development, as it helps to reinforce desired behaviors, leading to improved job satisfaction and productivity.