Final answer:
The appropriate course of action when confronted with a disruptive patient includes remaining calm, assessing the situation, using active listening skills, setting boundaries, implementing de-escalation techniques, and seeking assistance if necessary.
Step-by-step explanation:
The appropriate course of action when confronted with a disruptive patient depends on the situation and the level of disruption. However, some general steps to follow include:
- Remaining calm and composed.
- Assessing the situation and ensuring your own safety.
- Using active listening skills to understand the patient's concerns.
- Setting clear boundaries and rules for behavior.
- Implementing appropriate de-escalation techniques, such as providing a quiet space or redirecting the patient's attention.
- Seeking assistance from other healthcare professionals if necessary.
Remember, it is important to prioritize the safety of both the patient and the healthcare provider in these situations.