Question

'which of the following best describes the difference between surface acting and emotional suppression? a. surface acting is seen as a short-term solution, whereas suppression is seen as a long-term solution. b. surface acting allows the individual to react to the situation and then develop a response. in contrast, emotional suppression never allows an emotional response to the situation. c. surface acting doesn't change the felt emotion. the individual simply puts forth what they believe the correct emotional response should be. in contrast, emotional suppression pushes the emotion below the surface to be dealt with later. d. surface acting is less psychologically costly than emotional suppression because the employee is actually trying to experience the emotion. e. surface acting suppresses the initial emotional response. in contrast, emotional suppression is aimed at suppressing any emotional response, both long and short term.

Answer 1

the answer is c. Surface acting doesn't change the felt emotion

Answer 2

The best answer is c. Surface acting doesn't change the felt emotion. The individual simply puts forth what they believe the correct emotional response should be. In contrast, emotional suppression pushes the emotion below the surface to be dealt with later. Surface acting involves expressing an emotion that is not genuinely felt in order to meet social or organizational expectations, while emotional suppression involves actively inhibiting or hiding emotional expressions altogether. While both surface acting and emotional suppression are common in the workplace, surface acting is generally seen as less psychologically costly because it does not involve suppressing emotions for extended periods of time.