Part I: Say true if the statement is correct and false if it is wrong. 1. Complaints & suggestion boxes are Medias or tools of downward communication. 2. Introduction is prefatory part of a report. 3. Diagonal communication is a communication that takes place between departments which are having similar status. 4. The first step in writing a report is collecting data. 5. Written communication is painfully slow, especially where messages have to travel a distance. 6. Feasibility reports examine the practicality and advisability of following a course of action. 7. Concreteness in communication implies being vivid, specific and definite than general. 8. Intra personal communication contains all the essential elements of communication. 9. Grapevine type of communication is depicted in the formal organization structure. 10. Communication is the process of conveying message from one person to another so that they are understood. Part II: Matching Match words, phrases of definitions in column "A" with those items in "B" "A" "B" 1. Non verbal communication 2. Down ward communication 3. Encoding 4. Executive summary 5. Decoding 6. Bibliography 7. Principle of Successful meeting 8. Exit Interview 9. Oral communication 10. Mass communication A. Face -face communication between individuals B. Interview conduct when ever employees are laid off C. Synopsis D. Shows list of materials consulted E. Such type of communication is used to transfer orders, commands & job related instructions to employees at lower level F. Address one issue at a time G. Communication through signs, symbols, and gestures H. communication through radio, Television, and newspapers I. Refers to mental" wrapping" of a communication message J. upward communication K. It is the process of interpreting of message by the receiver Part III: Multiple Choice nstruction: Choose the correct answers for the questions below form the alternatives given and put the etters of your answers on the spaces provided. 1. One of the following is not the characteristic of communication? A. Concerns all managers at all level of management. B. It does 'not facilitate managerial functions. C. It facilitates managerial roles. D. None of the above 2. The use of movement to communicate. A. Haptics B. Proxemics C. Kinesis 3. Which one of the following the first level of communication. A. Intrapersonal B. Interpersonal C. Organizational D. Oculesics D. Intercultural