Explanation:
We can use the z-score formula to find the probability that an item will last longer than 24 years:
z = (x - mu) / sigma
where x is the value we want to find the probability for (24 years), mu is the mean (14 years), and sigma is the standard deviation (3.6 years).
z = (24 - 14) / 3.6 = 2.778
Using a standard normal distribution table or calculator, we can find the probability that a z-score of 2.778 or greater occurs.
The probability of z-score of 2.778 or greater is 0.002.
Therefore, the probability that a randomly purchased item will last longer than 24 years is 0.002 or 0.2% (rounded to three decimal places).