Question

How would you handle a customer telling you they found hair in their food?

Answer 1

When a customer finds hair in their food, you should apologize, listen to their concerns, resolve the issue, document the incident, follow up with the customer, and take preventive measures.

Step-by-step explanation:

If a customer tells you they found hair in their food, it is important to handle the situation in a professional and empathetic manner. Here are the steps you can take:

1. Apologize: Start by apologizing to the customer for the inconvenience and assure them that you take their complaint seriously.
2. Listen: Give the customer an opportunity to express their concerns and make sure to actively listen to their feedback.
3. Resolve: Offer to replace the food or provide a refund. Take the necessary steps to ensure that the issue does not happen again.
4. Document: Make a note of the incident and inform your manager or supervisor about the situation.
5. Follow-up: Once the issue has been resolved, follow up with the customer to ensure their satisfaction.
6. Preventive measures: Implement procedures and training to prevent similar incidents in the future.

Answer 2

Ask to See the Food

This isn't meant to come off as if the customer is not telling the truth. Instead, asking to see the food in a polite way to take it away from the table or show it to a manager can be a sympathetic act. After all, you wouldn't want to have hair in your food for any longer than it should be there.

Step-by-step explanation:

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