Question

Read the scenario and answer the question that follows:

Suzanne just found out her friend has been keeping secrets from her. She immediately goes to her friend and asks why she would do such a thing. As Suzanne is standing tall and speaking, she says hello to several friends who pass by in the hallway. Then she says she is sorry for anything she may have done to hurt their friendship and cause her to keep secrets.

What action should Suzanne take in order to communicate more effectively?

Answer 1

In order to communicate more effectively, Suzanne should focus on the conversation with her friend and avoid distractions, such as greeting other people who pass by in the hallway. By maintaining eye contact and giving her friend her full attention, Suzanne can show that she is genuinely interested in understanding her friend's perspective and resolving any issues in their friendship. She should also try to listen actively, paraphrasing and summarizing what her friend says to ensure she has understood correctly. By taking these steps, Suzanne can improve the effectiveness of her communication and increase the chances of a successful resolution.