Final answer:
Increasing call center worker job satisfaction could improve job performance, as job satisfaction impacts discretionary behaviors and organizational performance. Strategies that enhance job satisfaction encompass addressing work-content factors and providing employees with autonomy and decision-making opportunities.
Step-by-step explanation:
Increasing call center worker job satisfaction may indeed lead to improved job performance. Studies have shown that job satisfaction can be more influenced by the work-content factor, such as the variety, difficulty level, and role clarity rather than by pay level, which has a weaker correlation with satisfaction. However, higher pay can initially lead to higher job satisfaction but may not have a lasting effect as individuals adapt to their new salary levels. Providing employees with control over their work, involving them in decision-making processes, granting them freedom from excessive surveillance, and helping them feel integral to the outcomes of their work are ways to enhance job satisfaction.
Furthermore, job satisfaction is linked to discretionary behaviors that support organizational goals, general life satisfaction, and organizational performance. Consequently, improvements in job satisfaction may lead to better organizational results. On the other hand, low job satisfaction is related to negative outcomes such as increased turnover and absenteeism. Thus, it could be beneficial for call centers to invest in strategies that enhance job satisfaction to potentially boost job performance.