Final answer:
Employees at Wells Fargo created accounts customers didn't ask for due to pressure to meet sales targets and performance goals set by the bank. This unethical practice was driven by a culture that prioritized sales over customer interests.
Step-by-step explanation:
The employees at Wells Fargo created accounts customers didn't ask for due to the pressure to meet sales targets and performance goals set by the bank. In order to meet these goals, some employees resorted to unethical practices, such as opening new accounts without customer consent. This behavior was driven by a culture at Wells Fargo that prioritized sales over customer interests.
For example, in the incentive program implemented by the bank, employees who met certain sales targets were rewarded with bonuses and promotions. This created a strong incentive for employees to engage in fraudulent activities to meet those targets.
Additionally, the intense competition within the banking industry also contributed to this behavior as employees faced the fear of losing their jobs if they didn't meet their sales targets.