Final answer:
In business, especially in IT or customer service, when referring a ticket to another team, it should be pended for a period determined by company policy or SLAs, typically ranging from hours to days.
Step-by-step explanation:
When referring a ticket to another team, the period for which you should pend it depends on the policies and service level agreements (SLAs) of your organization. However, a common practice is to pend a ticket for the time you expect the other team will need to respond or take over the issue, which can vary from a few hours to several days. Pended tickets should be monitored to ensure they are addressed in a timely manner to maintain service quality and customer satisfaction.
For example, if a customer raises a technical issue that the support team is unable to resolve, they can pend the ticket and assign it to the engineering team for further analysis and resolution.