Question

When you see the message that a sale will cause the customer to exceed the credit limit, you should ________.

1) cancel the sale
2) call security to escort the customer from the store
3) ask the customer to pay for the sale item by cheque
4) not necessarily do any of the above

Answer 1

You should not necessarily cancel the sale, call security, or ask for a cheque when a customer exceeds their credit limit. Instead, discuss alternative payment options. Remember, a credit card represents a short-term loan with potential fees for late payments.

Step-by-step explanation:

When you see the message that a sale will cause the customer to exceed the credit limit, you should not necessarily do any of the above. Instead, you could inform the customer that the purchase would put them over their credit limit and discuss alternative payment options or potentially splitting the payment. It's essential to handle such situations professionally, as it involves the customer's financial information and your store's policies on credit.

Using a credit card is considered a short-term loan, where the card immediately transfers money from the credit card company's account to the seller, and the user owes that amount at the end of the billing cycle. Additionally, there are consequences such as late payment fees or daily charges if payments are not made on time.